FAQ

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Here are some of our most frequently asked questions. If you still have any questions for us, please feel free to give us a call anytime!

 

For boarding, we recommend you bring your pets’ own food (please pack about enough for their stay, in bags labeled with their name, or in a marked container). You are also welcome to bring any chews/treats you want them to have while they are here, a washable blanket or bed, and a personal item that smells like home. Items are “leave at your own risk,” and if your dog is a heavy chewer, for their safety, we suggest leaving their bedding at home. If you do not bring bedding, ours will be provided. We also have treats, bones, and toys for purchase.
We administer medications at no additional charge. Medications can be administered up to 4 times a day, at 7AM, NOON (or 1pm if it is a 3X/day medication), 4PM, 7PM. We prefer you bring your medications in their original containers so we know exactly what they are. If you bring them in alternative packaging make sure you provide a list with medication name, dosage, and description. We administer medication in a small amount of peanut butter or canned dog food. If your pet is on a special diet please provide us with whatever you use at home to administer the medication. If your pet is getting any type of treatment (eye cleaning /ointment, ear cleaning/drops, skin care, wound care…) we can do that too! There is a small fee of $2/occurrence for these treatments. You must provide your own supplies- such as gauze, ear cleaner, etc.
We can gauge your pets’ temperament upon arrival, and if they are showing aggression that cannot be managed and presents a risk to others’ safety, they will not be allowed to participate in group play. If you are already aware of your dogs’ temperament, you may simply elect that they do not play. We have a limited number of kennels reserved for dogs that don’t socialize, so that we can be sure they get the appropriate amount of care and attention. Your dog will get 6 play/potty periods a day in a large, covered, outdoor exercise yard. In inclement weather, we also give them indoor exercise. During their break, they get plenty of hands-on attention & time to bond with human staff.
We do not have 24 hour staffing. We are at the facility from 6AM until about 8PM every day, 365 days a year. We have a rigid “end-of-night” process to ensure all the animals are “tucked-in,” in their individual enclosures, comfortable, and in good health before we leave. Our facility features a full fire-suppression & security system with cellular backup. It is climate controlled 24/7.
We have clear protocol for handling every type of medical situation, non-emergency to emergency. First, you will fill out an emergency medical release that authorizes us to seek treatment for your pet. If any situation arises, you will be contacted and given a detailed description of our observations so that you may participate in a care plan. Some situations may be easily treated “in-house,” and when veterinary care is required, we utilize your family veterinarian for treatment if possible. Every step of the way, we will participate as your pets’ advocate, providing them whatever extra attention is needed to keep them comfortable and healthy. For in-house treatments, additional charges may be incurred for specialty diets or supplies. When transporting a pet to the veterinarian is required, there are transportation fees, and arrangements are made with individual veterinarians regarding payment of all fees due them.
They will not get any “vaccinate-able” illness, but there are a host of contagious illnesses that sometimes present themselves in this environment. Dogs are at a higher risk of contracting contagious illness at a kennel, than say, on a walk, due to the fact we’re indoors, and in closer quarters. In spite of careful observation, quarantines, and cleaning protocols, dogs will still carry and expose other dogs to certain illnesses. It is truly unavoidable…very similar to sending your kids to school. We are diligent in informing clients (via email “blasts”) if we believe there is a higher risk of contagious illness at the facility, because we want you to make an informed choice about exposing your pets to that risk. We ask our clients to refrain from bringing their pets to us if they have any contagious conditions, and to follow up with their veterinarians for any illness. And, if your pet does become ill in our care, we will take action to make sure they are properly treated.
The kennel policy serves to inform our clients on our policies, educate on the potential risks involved in boarding your pets, state our fees, and finally, it serves as a medical release.
There are lots of different protocols in the veterinary community when it comes to vaccinating pets. We decided on a 6-month protocol when we discovered that not all bordetella vaccines are “created equal.” We cannot control which vaccines are given, so from our standpoint, the bi-annual vaccine rule covers all the bases. And while we still experience upper respiratory infections here from time-to-time, and they are very likely NOT covered by the bordetella vaccine, our “herd” as a whole seems less susceptible and recovers faster than what we experienced prior to our 6-month rule.
Yes, as long as the test is up to date.
We acknowledge that heartworm is not spread dog-to-dog, so our requirement comes from the fact that using monthly heartworm preventatives (and flea control products) reduce the risk of your dogs carrying other, potentially contagious parasites. We can’t monitor the administration of these products but strongly encourage them. When we see that you are following your vet’s recommendations regarding heartworm testing & prevention, it indicates that you are taking the necessary steps to protect them. These products, along with annual fecal exams (or bi-annual if your dog spends a lot of time with other dogs or in nature), reduce (but don’t eliminate) the incidences of contagious parasites at our facility.
At least 14 weeks old. Your puppy must have the 3rd Distemper in the series, bordetella, and have a negative fecal test. The rabies vaccine is waived until 6 months old, and the heartworm test is waived until the Spring after they turn 1 year old. In the meantime, be sure to give your puppy their monthly heartworm preventative!
No, but their play time will be limited if they need to be rotated with other dogs that are not spayed/neutered. If your female dog is in heat they will not be allowed to participate in play.

We have kennels that are 7’X4′, 4.5’X4′, and our small-dog wing’s kennels are 3.5’X3”.  Club Pet Too assigns kennels based on the size of your dog and the number of dogs in the enclosure.

 

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